Cancellation & refund policy
Updated October 2, 2026.
Monthly renewal
Parcelwise research plans are billed in US dollars monthly, in advance, at the price you accept at checkout. Your subscription automatically renews each month until you cancel. There is no setup fee, cancellation fee, annual commitment or automatic charge for extra downloads. Changing a published plan price does not change an existing subscription's agreed price without prior notice and any consent required by law.
Cancel online at any time
Sign in and open Billing & plan → Manage subscription → Cancel subscription. Complete the confirmation to stop future renewal; no phone call or reason is required. You keep access until the end of the period already paid for, and Billing & plan shows that renewal is cancelled. Cancel before your next renewal to avoid the next charge. Logging out or stopping use does not cancel a subscription. If you cannot access your account, email ferrari.francesco.m@gmail.com from your account email; we will use the time we receive your cancellation request when correcting any later renewal charge.
Seven-day first-purchase refund
If Parcelwise is not a fit, email us within 7 calendar days of your first successful research subscription payment. We will refund that first subscription payment in full if your workspace has downloaded no more than 100 property or permit records since that payment. Repeated downloads count. This offer is available once per customer or business, applies only to the first subscription payment, and is not a free trial. An approved first-purchase refund cancels the subscription and ends paid access when processed.
Renewals and unused time
Outside the first-purchase offer, subscription payments are non-refundable and we do not prorate unused days, unused download allowances, or partially used months, except for the billing and service errors below or where required by law. Unused downloads do not roll over. A subscription provides access to research tools and records, not a promise of leads, responses, estimates or jobs.
Billing errors and unavailable access
We will correct duplicate or incorrect charges, charges after a timely cancellation, and charges for paid access that we cannot provide. Tell us promptly so we can investigate. For a confirmed service failure attributable to Parcelwise that prevents paid access and cannot be promptly resolved, we will refund the affected unused period. These exceptions are not subject to the 100-record limit. Nothing in this policy limits refund rights or other remedies required by applicable law.
Requesting a refund
Email ferrari.francesco.m@gmail.com with your account email, payment date and invoice number if available. Do not send your password or full card details. We aim to respond within 2 business days. Approved refunds go to the original payment method; the time to appear depends on your bank and payment provider. You do not need to make a separate cancellation request when we approve a full first-purchase refund.
Plan changes and saved work
To choose a different plan, cancel your current renewal and subscribe to the new plan after the paid period ends. There is no second subscription or mid-month price adjustment. Cancellation stops paid research access at the end of the paid period; it does not by itself delete your account or saved workspace notes. Account deletion is a separate request. Contact support for help.
Scope
This policy covers Parcelwise property and permit research subscriptions. Separately quoted print or mailing services, if offered, have their own fulfillment and refund terms disclosed before payment. Payments made only in a Stripe test environment are not real charges.