How can we help?
Help with your account, your plan, or the property records you use to find your next job.
Email our team
We aim to reply within 2 business days. Include your account email and a short description of what you need help with.
ferrari.francesco.m@gmail.comThis link opens your email app. You can also copy the address into your usual email service. Never send passwords, sign-in links or full card details.
Reporting a problem?
These details help us find it faster:
- The page you were using and what you tried to do
- The error message, if you saw one
- The property address or parcel number, if relevant
Billing, cancellation & refunds
View your invoices and manage your subscription from Billing & plan. Cancel renewal at any time and keep access through your paid period. For a refund or a charge you do not recognize, email us.
Open Billing & plan →Read the cancellation & refund policy →Account & sign-in help
Sign in with the same email you used to create your account. If you cannot get in, email support with that address so we can help you find your account.
Go to sign in →Property records & rankings
Find out which areas we cover and how we order properties to check. If a record looks wrong, send us the property address or parcel number and tell us what needs correcting.
How the property lists work →See records & coverage →Privacy & property removal
Request removal of a property without creating an account. For access to, correction of, or deletion of your account information, email support with the subject “Privacy request.”
Request property removal →Read our privacy policy →Common questions
How do I stop my plan from renewing?
Sign in, open Billing & plan, choose Manage subscription, then Cancel subscription and confirm. You keep access until your paid period ends. If you cannot sign in, email us from your account email to request cancellation.
Can I get a refund?
Email us within 7 calendar days of your first successful subscription payment. That first payment qualifies for a full refund if your workspace has downloaded no more than 100 records since payment. See the refund policy for the full terms, including billing errors and unavailable access. Include your payment date and invoice number if available.
Does cancelling delete my account?
No. Cancellation stops future renewal; deleting account information is a separate request. Email us if you want help with both, and read our privacy policy for information about what we retain and why.